Return and refund policy

Return policy

Stationery Passion has a 14 day return policy, which means you have 14 days to request a return upon delivery of your package.

To be eligible for a return your item must be in the same condition as you received it in, including its original packaging.

To start a return request, you can contact me by e-mailing: info@stationerypassion.com. Your return will need to be sent to the following address:

Angela Bakker

Vlinkert 11

5725AH, Heusden gemeente Asten, Noord-Brabant

The Netherlands

Please note : Stationery Passion is NOT responsible for any return shipping costs which may apply. Also note that if the item is not returned in its original condition, the buyer is responsible for any loss in value which will be deducted from the requested return price.

If you have any questions you're always free to contact me through: info@stationerypassion.com.

Damages or any other issues with the package

Please inspect your package upon receiving it and contact me immediately if the item is defective, or damaged, or if you received the wrong item! Please attach a picture in your e-mail, so that I can evaluate the issue and make it right to you!

Cancellations

Cancellations of an order may be accepted if it's within 24 hours of purchase. However please note: if your order is shipped before sending a cancellation notice your order can not be canceled!

Refunds

I will notify you once I've received and inspected your return package. I will let you know if the refund was approved or not and if not why. If approved, you'll be automatically refunded on your original payment method. Please note this might take some processing time on the end of your bank.

If more than 15 business days have passed since I send you an approval of your return, please send me a message through: info@stationerypassion.com.

European Union 14 day return policy

Notwithstanding everything that has been said above, if the items are being shipped within the European Union. You have the legal right to cancel or return your order within 14 days (personalized items excluded), for any reason and without justification. However, as listed above, your item must be in the same condition that you received it in and in its original packaging.